Privacy Policy
Protocol Energy LLC ("PRØTOCOL", "we") operates protocoldrink.com. This policy explains what personal information we collect, how we use it, and your choices.
Information we collect
- Information you give us: name, email, shipping and billing address, phone number, order details, and messages you send us.
- Payment information: processed by Shopify and its payment partners. We do not store full card numbers.
- Automatic information: device and browser details, IP address, pages viewed, and how you interact with the site, collected through cookies and similar technologies.
How we use it
- To process and ship orders and manage subscriptions
- To send order, shipping, and account emails
- To send marketing emails, only if you opt in. You can unsubscribe at any time.
- To provide customer support
- To improve the site and measure advertising
- To prevent fraud and meet legal obligations
Service providers we share information with
- Shopify: hosts our store and processes checkout and payments.
- Appstle: manages subscriptions and recurring billing.
- Klaviyo: sends our emails.
- Tidio: provides the live chat on our site.
- Meta (Facebook and Instagram) Pixel: measures site visits and ad performance, and helps show ads to people who visited our site.
These providers use information only to provide services to us, under their own privacy policies. We do not sell your personal information for money.
Cookies and advertising
We and our partners use cookies to run the site, remember your cart, and measure and personalize ads. You can control cookies in your browser settings. You can also opt out of interest-based ads at https://optout.aboutads.info and in your Facebook ad settings.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of targeted advertising. To make a request, email Protocol@ProtocolDrink.com. We will verify your request and reply within the time required by law.
Data retention
We keep order records as long as needed for business, tax, and legal purposes, and other information only as long as needed for the purposes above.
Children
Our site is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will post the new version on this page with an updated date.
Contact
Protocol Energy LLC, 5504 Commercial Ave, Suite 110, Raleigh, NC 27612. Protocol@ProtocolDrink.com
Last updated: October 16, 2026