Refund Policy

Protocol Energy LLC ("PRØTOCOL", "we") sells PRØTOCOL Hydration at protocoldrink.com. Questions: Protocol@ProtocolDrink.com.

Before your order ships

You can cancel any order for a full refund at any time before it ships. Email Protocol@ProtocolDrink.com with your order number, or cancel from your account.

Presale orders and delays

Founding Member orders are a paid presale. Bags are expected to ship in November 2026. This is an estimate, not a guaranteed date. If we cannot ship within the stated window, we will email you before that window ends with a revised shipping date and give you the choice to cancel for a full refund. If you do not respond, we will follow the FTC Mail, Internet, or Telephone Order Merchandise Rule. Under that rule, if a second delay occurs we will cancel and refund you unless you tell us you still want the order.

After delivery

• Unopened bags: you can return them within 30 days of delivery for a refund of the product price. Email us first for return instructions. Return shipping is paid by the customer unless the return is due to our error.
• Opened bags: because this is a food product, opened bags cannot be returned.
• Damaged or wrong item: email a photo of the damaged or wrong item within 7 days of delivery and we will send a replacement or refund at no cost to you.

How refunds are paid

Approved refunds go back to your original payment method, usually within 5 to 10 business days after we process them.

Founding Member spots

A refund or cancellation does not reopen a Founding Member spot. See our Subscription Policy for founder pricing rules.